Terms & Conditions

Welcome to our Terms and Conditions page. Here, we outline the rules and guidelines for using our services and website. By continuing to use our services, you agree to these terms.

Welcome to Everest Air Heating & Cooling.
These Terms and Conditions ("Terms") govern your use of our website, products, and services. By accessing or using our website or engaging our services, you agree to comply with these Terms. If you do not agree, please refrain from using our website or services.

General Information

Company Overview

Everest Air Heating & Cooling is based in Tennessee, USA, and proudly serves residential and commercial clients across the surrounding areas. We specialize in heating, ventilation, and air conditioning (HVAC) services tailored to customer comfort and satisfaction.

Applicability

These Terms apply to all users of our website and services, including clients, visitors, and any other parties accessing our content or engaging with our team.

Scope of Services

Our services include, but are not limited to:

HVAC installation, maintenance, and repair
Indoor air quality solutions
Thermostat installation and upgrades
Energy-efficient HVAC replacements

Specific details about your service or project will be outlined in a written estimate, invoice, or service agreement.

Right to Refuse Service

We reserve the right to refuse service for legitimate reasons, including but not limited to:

Safety or accessibility concerns
Lack of available resources or scheduling conflicts
Non-compliance with these Terms

Pricing and Payments

Estimates and Pricing

All prices are subject to change without prior notice. Written estimates are valid for 30 days (unless otherwise stated on the proposal).

Payment Terms

Payment terms are specified in your service agreement or invoice. Unless otherwise arranged, full payment is due upon completion of services.

Accepted Payment Methods

We accept:

Credit cards
Checks
Financing
Bank transfers

Late payments may incur additional fees as outlined in your agreement.

Warranties and Liability

Equipment Warranties

Manufacturer warranties vary by brand and product. Warranty details will be provided with your equipment documentation.

Limitation of Liability

Everest Air Heating & Cooling is not liable for damages resulting from:

Misuse or neglect of installed systems
Unauthorized modifications or repairs
Third-party interference or service

Disclaimer

To the extent permitted by law, we disclaim liability for incidental, consequential, or special damages arising from service performance or product use.

Customer Responsibilities

Site Access

Customers must provide safe and clear access to the worksite. Any hazardous conditions should be addressed before our technicians arrive.

Communication

Clients must notify us promptly of any changes, access issues, or concerns during the service process.

Use of Website

Website Content

All content on this website is provided for informational purposes only.
Unauthorized use, copying, or reproduction of website materials is strictly prohibited.

Accuracy

While we strive to ensure accuracy, we do not guarantee that all content is error-free or up to date. We are not liable for any reliance placed on website information.

Privacy Policy

Our collection and use of personal data are governed by our Privacy Policy, which can be found on our website. Please review it to understand how we handle your personal information.

Messaging Terms & Conditions

Consent to Receive Messages

By providing your phone number and opting in, you agree to receive informational and promotional text messages from Everest Air Heating & Cooling.
Messages may include:

Appointment reminders
Project or service updates
Promotional offers
Account notifications

Message Frequency

Message frequency varies based on your engagement with our company and the services you receive.

8.3 Message and Data Rates

Standard message and data rates may apply, depending on your carrier and plan.

Opt-Out Instructions

You can unsubscribe at any time by replying “STOP” to any message. You will receive a final confirmation message, and no further texts will be sent unless you opt in again.

Customer Support

If you need help, reply “HELP” to the message thread, or contact us directly at:
Phone: (865) 233-4332
contact@myeverestair.com

Privacy

We respect your privacy. Your contact information will only be used for the purposes described above. For full details, please refer to our Privacy Policy.

Governing Law

These Terms are governed by the laws of the State of Tennessee.
Any disputes shall be resolved in the courts located in Blount County, Tennessee.

Changes to Terms

We reserve the right to modify or update these Terms at any time.
Changes will take effect immediately upon being posted on this website. Please review this page periodically to stay informed of any updates.

Contact Us

If you have any questions or concerns about these Terms, please contact us:

Everest Air Heating & Cooling
Address: 261 Hannum St, Alcoa TN 37701
Phone: (865) 233-4332
‍Email: contact@myeverestair.com

Thank you for choosing Everest Air Heating & Cooling for your HVAC needs!

testimonials

hear what our satisfied clients have to say

After having replaced a few fuses on our attic unit we were still having issues. Everest responded the next day and after a few hours of troubleshooting discovered wires that had been vibrating in the unit outside causing a short. They didn’t charge us for the second visit and corrected the issue promptly. Very pleased with their service and quality of work!

Amanda L.

When we had our YORK unit installed, a couple of years ago, we did get a warranty. Our unit stopped cooling late on Wednesday night(08/20/25) and the next morning we called Everest for repair. Brad came the following day after hours and replaced the capacitor that had gone out, along with a few other repairs. We are very appreciative of the fast service to honor the warranty, and for the after hours repair. Our house was near 90 degrees inside before repair and Thursday night we were able to sleep in a cool house. Thank you for the quick repair service, from everyone in the household (including the pooches)!

Candia W.

David, the tech, let me know he was on his way through a text with his photo. He arrived on time. The maintenance procedure did not take long. David was very professional & answered my questions. Glad I have the Yeti maintenance plan so I can be assured of a check-up 2x yearly.

Sara

They were professional and on time. Every promise from the estimate to job completion was delivered as promised. Special props to my installer. Dude was amazing. I will definitely recommend Everest to anyone in need of similar work.

David P.

Everest Air provided their semiannual HVAC service to both my units. Their technician, Daniel, was polite and professional. He completed a total pre-winter service on both inside/outside system components ensuring unit safety & soundness, proper temp differential, and proper aux or emergency heat was set to come on if needed this winter. Well done!

Joanne T.

Great company and we have a service plan. Zack is really good at diagnosing issues and doesn’t price gauge. Highly recommend!!

Cindy H.

Daniel had been the best service agent we have had. We are new to Everest Air but we definitely signed up for the service agreement.

Katty M.

Brad always does an excellent job while servicing or repairing our HVAC. The company is great at communicating and is very responsive to any questions or requests! Thank you Everest Air.

Kim M.

Spectacular service from Karen at the office as well as David out on site. This is the first HVAC company I have found in the area that I actually LIKE. They are friendly, communicative, and the pricing is reasonable.

Andrew S.

My AC had been down for two days over 80 degrees in my house… Everest Air worked me into their schedule… being short staffed they were able to make things happen… Zack arrived and did an outstanding job! Tremendous young man!! Excellent and very Knowledgeable… house is cooling Thank you

Bart S.

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